Wix Restaurants Online Ordering Dashboard
Wix Restaurants’ management platform for configuration and handling of online orders.
Overview
Wix Restaurants’ Online Ordering is a sophisticated platform designed to manage and handle food ordering for a restaurant website built on Wix. Developed in close collaboration with actual restaurant owners, the system offers a range of features tailored to meet their specific needs.
Handling Orders
Restaurant owners manage orders on a dedicated dashboard view, providing them with a quick overview of their current workload. Since order handling is a time-sensitive task, most restaurant owners keep the dashboard open in the kitchen. The orders come with a distinctive sound effect, allowing the restaurant crew to react promptly to incoming online orders.
Orders Life Cycle
Incoming orders appear as new orders in the dashboard. Depending on their preparation time, they can be “on time” or “overdue”. When accepted, a notification informs the customer of preparation. Once delivered, it’s marked as “fulfilled”. Orders can be rejected or undone.
Delivery Methods
Delivery
Restaurant owners can create multiple delivery areas, each with its own delivery time, cost, and area drawn on the map.
Pickup
It’s possible to set the minimum order price, availability, and preparation time for a pickup. Additionally, customers can opt-in to leave their vehicle information for pickup at the curbside.
Contactless Dine-in
QR codes can be strategically placed around the restaurant to allow customers to browse the menu and conveniently place their orders online while dining in.
Notifications
Restaurant owners value timely order handling. The platform enables users to customize notifications for incoming orders, including the option to set additional alerts for unhandled orders.
Handling Time
Restaurants have the option to allow customers to place orders in advance, either as soon as possible based on their individual delivery and pickup times, or both.
Tips
Users can enable customers to leave tips for orders. The tips can be specified in percentage or amount, with ability to configure each preset for customers to choose from, and ability to enter custom amount.
Next project